New assistance program creates more energy poverty in Ontario


Peasants in the Middle Ages: we’re getting there

On March 26, 2015, one day before release of the “Sunshine List”, Ontario’s Minister of Energy Bob Chiarelli announced the province has “low-income” electricity consumers who struggle to pay their electricity bills—and he intended to do something about it.

What a surprise: there is no denying the Liberal government forced more households into “energy poverty.” But Chiarelli’s press release and his diatribe at the press conference didn’t use that term; he blamed the need to close “dirty coal plants”* for rising costs. He wasn’t specific on how many “low-income” households there were or how many would benefit in his announcement, which was a followup to his letter of April 23, 2014 to the Ontario Energy Board (OEB), asking for recommendations to “protect low-income residential customers”.

The OEB submitted a 45-page report, and recommended “a maximum credit of $50 per month or $600 annually, with an average credit of $27.” to provide relief. The cost estimate by OEB to provide this assistance was “between $175 and $225 million” including “administrative costs of approximately $20 million” or (10 per cent of total program cost). The report suggested 500,000 households or about 11% of the 4.5 million hooked up to the grid would be in the “low-income” group. The report (dated December 31, 2014) was released to the public by the OEB the same day Chiarelli made his announcement. The media had no time to review it and question the Minister.

The prior (and retained) support program, LEAP (Low-income Energy Assistance Program), in 2013 had a total cost to ratepayers of $3.7 million which is/was a cost to ratepayers of less than $1 per year.

One would expect social support programs to fall under the Ministry of Community and Social Services, but with that cupboard empty and Premier Wynne and Finance Minister Sousa promising to balance the budget by 2017/18, a “revenue tool” had to be found somewhere. Wynne and Sousa presumably saw Hydro One (which just received a sizeable rate increase from the OEB) and its billing debacle as a looming “energy poverty” problem, more to do with high electricity prices. So Minister Chiarelli, who uses Tim Horton’s coffee as his reference currency, was the “go to” person. The plan concocted was, let’s ding the ratepayers! The OEB ran the numbers and told him the cost could be a “monthly fixed charge for a residential customer” of $2.55.   One large “Timmies” a month or $31 a year! The balance of the costs suggested were to come from a volumetric (per/kWh) charge on other users.

Chiarelli in his press release highlighted removal of the “debt retirement charge” and inferred that his cost of “less than a dollar a month” or $12 a year, support of low-come users would not impact ratepayers. The release said “Removing the Debt Retirement Charge will save the typical residential electricity ratepayer $5.60 per month” (or $67 a year). The press release failed to mention the “Ontario Clean Energy Benefit” (OCEB) will be removed at the same time, increasing the typical residential electricity ratepayer’s bill by $170 a year. Quick math indicates 4 million ratepayers would pay an extra $115 annually ($170 + $12 = $182 – $67 = $115) with the balance presumably paid by commercial consumers. So, the promise of no impact wasn’t true!

Minister Chiarelli opted for the OEB to implement “a fully volumetric charge applied at an equal rate to all rate classesvia his letter of February 17, 2015 to the OEB. The letter was brought to my attention by Bruce Sharp who also ran the numbers on the cost to ratepayers. Chiarelli’s choice was to increase the per kilowatt (kWh) charge to all ratepayers so that one large “Timmies” per month became $130 per annum, pushing up the average bill on January 1, 2016 by $300! That will put the all-in rate to an average Toronto Hydro customer at 25 cents per kWh. In 2003 the all-in charge to that ratepayer was 8.8 cents a kWh—an increase of 184%!

Why didn’t Minister Chiarelli insist the “$175 and $225 million” cost of this program come out of the OCEB? The OCEB costs taxpayers $1.1 billion annually, but this money appears earmarked for a revenue grab by Finance Minister, Sousa, presumably to impress rating agencies and reduce the deficit, leaving ratepayers to pick up its cost. This will push more ratepayers into energy poverty by using Ontario’s “middle class” households to pay for something the Liberal government created.

Simply put, this government’s attempt to balance their budget on the backs of ratepayers is a tax grab labelled the “Ontario Electricity Support Program” (OESP). Reducing taxpayer spending by $1.1 billion by eliminating the OCEB, grabbing a further $175 to $225 million after-tax dollars (with $20 million for another bureaucracy) to fund the OESP, and $200 million more in HST from ratepayers is a Wynne “revenue tool” and a $1.5 billion tax grab!

When will this government understand that ratepayers are also taxpayers?

© Parker Gallant

March 28, 2015

*Editor’s note: Using expensive wind and solar power

Academics for hire to justify wind farm economics

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Condiments needed

Haldimand County‘s former council appears to have been advocates of industrial wind turbines; they signed several “Vibrancy Fund Agreements” all dated September 26, 2011.  The agreements will, or have already, allowed industrial wind developers to erect 198 of 400-500-foot turbines in the county.   The fund disclosures come after news that those same councilors also agreed to sell the local distribution company, Haldimand Power, to Hydro One.

A total of 443 megawatts (MW) of industrial wind turbines have appeared or will appear in the community shortly. Presumably to assure the current council that all is well, they recently received a report from Associate Professor Guy Holburn, PhD, Ivey School of Business, Western University.  Mr. Holburn’s Case Study, prepared for Summerhaven Wind LP (on behalf of NextEra Energy Canada owned by NextEra of Florida) is dated February 27, 2015.

Mr. Holburn appears to have been selective choosing the facts and used them to colour reality. His report carries this disclaimer:

“The report does not include analysis of the economic impact of Haldimand’s wind power on electricity prices, its technological impact on grid operations, or its environmental impact on electricity sector greenhouse gas emissions, since these issues are driven by government renewable energy policies determined at the provincial level. Nor does the report assess any potential impact of wind farm development on local property values.”

In other words, it avoids any contentious issues!

Here are highlights of a few of facts either coloured or ignored.

The “study” has much to say about the Community Vibrancy Fund (CVF), which will annually contribute $1,6 million to the township ($37.00 per resident).  To put the CVF in context: the 443 MW capacity should generate, on average, about 1.2 million megawatt hours (MWh) of electricity annually (30% of capacity) and receive about $160 million from Ontario electricity ratepayers for that production.  It is easy to figure out that the CVF payments represent about 1% of the gross revenue.  There is no estimate on whether the mandated assessed value of the turbines (capped at $40K per MW of rated capacity) will generate tax revenue sufficient to offset the potential loss of tax revenue on homes that lose value and receive assessment reductions caused by the proximity of the 198 turbines.  The tax value to the township translates to $2,100 per MW annually (with a capital cost of about $1.5 million) or $21.00 per resident.

Other facts in the report are coloured or outright false.

As a simple example the professor claims: “Ontario is Canada’s leading province in the wind power sector with 2,480 MW of installed capacity”.   The information, obtained from the Independent Electricity System Operator (IESO), as of January 26, 2015 is wrong.  A visit to the CanWEA website claims 3,490 MW of installed capacity in Ontario as at December 31, 2014.  Haldimand’s council should rely on the CanWEA information which is over 1,000 MW (40.1%) higher!

Associate Professor Holburn also claims “on average” the 443 MW of the Haldimand located wind “farms” provide “annual direct local payments by the wind power companies”, “equivalent to $260 per person” per annum.  Professor Holburn’s calculation makes the incorrect assumption that each Haldimand resident will be a beneficiary of the largesse of those generous foreign entities like Samsung, NextEra, etc.  He includes Salaries for local workers and employees ($72 million1.) and lease payments to local landowners”($142 million2.).  Later, the case study reveals that “salaries” include construction workers, which would be short-term employment. Associate Professor Holburn offers salary calculations without reference to supporting data.

On the issue of “lease payments” the mathematical calculations suggest farmers who have signed to lease their land for wind turbines will receive $142 million over the 20 years, which translates to $16,000 per MW per year.  Based on what is included in this case study, the dollar value suggested by Associate Professor Holburn is his estimate.   It might be interesting to speak with a few of the farmers who have actually signed on, to determine the validity of the conclusions.

If I were a member of council on the current Haldimand Board I would, as the expression goes, take this study with a grain of salt.

©Parker Gallant,

March 22, 2015

  1. This includes construction workers salaries and “conversations” with wind farm developers.
  2. Holburn’s estimate of lease payments suggests $16,000 per MW per annum— an estimate.

NB: In an effort to promote transparency, Associate Professor Holburn should fully disclose what he or the Ivey Business School received as compensation for the production of this “case study” for Summerhaven Wind LP, aka NextEra Energy Canada.

Editor’s note: This example shows, once again, why a true, independent, cost-benefit analysis of Ontario’s wind power development program is needed, as recommended now by two Auditors General. Over 70 Ontario municipalities asked for such an analysis prior to the Green Energy Act—no analysis has ever been done by the Government of Ontario, despite sinking billions of taxpayer and electricity customer dollars into the venture


Bob Chiarelli’s hydro bill ‘double whammy’

Might be cheaper this way...
Might be cheaper this way…

Ontario’s energy minister blames hydro bill increases on the weather

CTV on March 12, 2015 reported “Ontario’s Energy Minister Bob Chiarelli says residents shouldbe prepared for higher-than-normal electricity bills after February’s deep freeze.”  Minister Chiarelli was reported as stating:  “We had a really bad winter last year, and this year is equally as bad”.

The truth? Ontario’s consumption of electricity in January and February of 2015 was less than power use in the same two months of 2014.  The decline was only 3 gigawatts—from 25.7 terawatts (TWh) to 25.4 TWh—but it was down, not up!

So why should residents “be prepared for higher-than-normal” electricity bills?

It might actually have something to do with how much surplus power Ontario exported in 2015 versus 2014.  In 2014 we exported 2.7 TWh in January and February; in the first two months of the current year, it was 4.4 TWh. That’s an increase of 71%.

I think Ontario ratepayers would have been OK with that if, and it’s a big if, we were selling our exports for a profit.

But, the sale price in 2014 averaged $73.14 million/TWh, and in 2015 that fell to $51.2 million/TWh. We sold more for less!

Almost $300 million in losses already in 2015

In 2014 Ontario ratepayers picked up losses on those export sales of $63.8 million, and in 2015 Ontario electricity customers, so far, have absorbed $294.8 million in export sales losses.  If we keep that pace it will cost Ontario ratepayers $1.8 billion to support export sales for the current year.  That is $400.00 for each and every power customer for power they don’t need, or use!

It’s strange that Mr. Chiarelli thinks “it’s the weather” rather than  inane policies of this provincial government, which since it’s been in power since 2003, has taken every possible action to interfere with the electricity sector.

He also said, “We’re particularly concerned about families, low-income families and the pressures that puts on them…And it’s a double-whammy if they have electric heat.”

Wind power rates above normal

If the government is truly “concerned about families” why have they contracted with wind and solar generators to pay rates wildly above comparable utility rates, and contracted for excess power we now export at a huge cost, and back them up with gas plants?  Now that‘s a “double-whammy”!

The real reason Ontario will see much higher bills in the coming months is because of the Ontario government, not the weather!

©Parker Gallant                                                                                                                                                    March 19, 2015

Note the views expressed here are those of the author and do not necessarily represent Wind Concerns Ontario policy.


Wind farm developers to decide whether endangered species need protection in Ontario

Who protects endangered species in Ontario? Power developers? Government? Or ordinary citizens.
Who protects endangered species in Ontario? Power developers? Government? Or ordinary citizens.

Ontario government abdicates role as protector of endangered species

The fox is in charge of the hen house, says community group


March 18, 2015, Toronto—

Tomorrow Ontario’s Divisional Court will hear arguments on the role of government in protecting endangered species. Previously, if a project could harm a species or its habitat, government officials normally reviewed the proposal. Now it appears the Wynne government may be saying developers will decide what, if any, protection is necessary.

“To us, it looks like the government has decided to put the foxes in charge of the hen house,” said Maria De Melo of Durham Area Citizens for Endangered Species, who are challenging this unprecedented approach.

For information contact 416-436-7473.


The hearing will take place at the Brampton Courthouse at 10 a.m., March 19th, at 7755 Hurontario Street, Brampton.

Appearing for the appellants, the community group Durham Area Citizens for Endangered Species, will be the law firm of Eric K. Gillespie.

Letter to Energy Minister Chiarelli: where is the missing $20 mil?

Where is the $20 mil? Millions of electricity customers want to know
Where is the $20 mil? Millions of electricity customers want to know

Parker Gallant has written to Energy Minister Bob Chiarelli.

Dear Minister Chiarelli:

Re:  Electricity Distributors Association AGM, March 8-9, 2015

I just had occasion to read the March 9, 2015 speech delivered by Bruce Campbell, CEO of IESO, which recently merged with the Ontario Power Authority.  One of the issues that caught my eye in his speech was where he spoke about the dollars that would be saved as a result of the merger.  Specifically he stated:

But by streamlining the support functions within the two companies, reducing overall staff, executive and Board numbers, we will be able to reduce our ongoing revenue requirement by $5 million annually.

That part of his speech set my mind to remembering back to when Chris Bentley sat in the chair you now occupy and he made an announcement about the merger but the press release put out at that time said:

The new agency would eliminate duplication and save ratepayers up to $25 million a year.

As a ratepayer I would like to know whatever happened to the missing $20 million?  For that amount you could have purchased five “Timmies” for each of us.

If you could please take the time to enlighten me and the other 4.5 million ratepayers on what happened to the missing money it would be greatly appreciated.

Parker Gallant

Stand up for Ontario’s endangered species vs wind farms

Endangered Redside Dace: Ontario's environmental legislation is supposed to protect, not aid destruction
Endangered Redside Dace: Ontario’s environmental legislation is supposed to protect, not aid destruction

This Thursday, a group of Ontario citizens from West Grey are taking their fight to protect the natural environment to court — to fight against the Ontario Ministry of the Environment and giant, Florida-based wind power developer NextEra.

The community group, Durham Area Citizens for Endangered Species or D.A.C.E.S., is going to court in Brampton, on Thursday March 19th at 10 a.m. to begin a judicial review of the process by which the wind power development project in West Grey was approved, despite the fact it will certainly wipe out habitat for an endangered species of fish, the Redside Dace.

While the little fish (a member of the minnow family) is protected by legislation in Ontario, and the province even has a taxpayer-funded “Recovery Strategy” for it, in the case of the East Durham wind project, approval was granted without proper study, and in spite of known Redside Dace habitat in the Saugeen River.

If you can, get to that courtroom on Thursday, and show your support for the little fish … and for Ontario’s endangered species legislation. This approval cannot be allowed to stand.

Brampton Divisional Court

7755 Hurontario Street, Brampton

Arrive at 9 a.m.; court begins at 10 a.m.


map of redside dace range

Ontario habitat for the Redside Dace—dwindling

For more information, and to donate, go to


P.S. On Twitter? Be sure to use the hashtag RedsideDace to support the little fish!!! (And, Ontario’s endangered species legislation)

Ontario gov’t misleads public on environmental, economic benefits of wind farms: Algoma residents

A wind turbine operates at Red Rock. The 126 turbines at Prince, 11 at Goulais and another 26 at Bow Lake, form what is referred to by opponents as the cumulative effect, impacting, the view of the natural landscape and human health and wildlife.

Wind turbine at Red Rock joins 11 at Goulais Bay and 26 at Bow Lake in despoiling Algoma environment, says community group

Sault Star, March 13, 2015

ALGOMA – The Goulais Wind Farm north of Sault Ste. Marie, is in its final stages of construction with towers and turbine blades being hoisted into place with huge cranes.

Although weather especially winds and cold has impacted this phase of the project, it will be operational this spring.

Not everyone is blown away.

Goulais River resident Gillan Richards believes the province has misinformed the public by providing them with biased information in its move to generate energy from the wind as a renewable and green resource.

“When the Ontario government decided they were going to get into big wind as a green alternative to dirty coal, which isn’t all that dirty after all, they put out these messages that have not been fair,” she said in a recent interview at her home.

If the people of Ontario decide they can endorse and live with wind farms, then that’s a democratic society at work, “but the people have never been given that opportunity, they’ve been given a biased picture of it,” said Richards.

Richards is a retired high school English teacher. As an educator she believes “it is important to present both sides of the case and let the public talk about it and decide what they can live with.”

When speaking about Northern Ontario as opposed to the south, she wonders why they would want turbines anymore than we would. Is it because the region up here is less populated?

The huge geographical region between Sault Ste. Marie and Wawa, excluding Prince Township, is unorganized and without local governance.

“The difficulty here for us; I can’t think of any area, any county in Southern Ontario which is unorganized,” Richards said. “Between here and Wawa there is no organized governance.”

Unorganized townships have Local Services Boards (LSB) and Local Roads Boards (LRB), which have no allowance in the statute to become involved in electricity or its transmission.

Board members are elected by the community and have specific responsibilities, such as volunteer fire services, roads and recreation.

“But there’s nothing in the law that allows these groups to act in lieu of a municipal council,” said Richards.

Richards had attended several meetings about whether or not Goulais residents wanted recycling pick up to continue

“It became evident and they were very outspoken that they did not want to become an organized township,” Richards said. “This is something they held very dear, this is why they live here.”

She agrees with this choice fully because “we are living as close as we can to the wilderness that is left and that is what we want.”

What residents want and what they end up with could well be beyond their control if the Catherine Wynne’s government continues to push on with big wind as a renewable and sustainable resource for energy production.

Wynne said that she would allow a community council to declare itself an unwilling host to industrial wind turbine (IWT) development, “she would presumably not develop turbines in that area,” said Richards.

If a municipality declares itself an unwilling host, there is a mechanism to do that through governance, but that mechanism does not exist in the unorganized areas between Wawa and the Sault.

“What we value is the wilderness here, it’s not pristine as it’s already been mined and logged. We want to keep what’s left not just for the locals but for everyone,” she said.

The tourism industry is vital in Algoma and along the route between the Sault and Thunder Bay as many well established businesses promote the “naturally gifted” and “it’s that spectacular” beauty of the area.

“But you put industrial turbines that go 500 feet in the air and you don’t really think you are in the wilderness anymore, it’s really visually jarring,” said Richards.

“Tourism is critically important. The Sault is the gateway to the Lake Superior route and one of the most beautiful coastlines in the world.”

Businesses and organizations are promoting ecotourism as a viable, year-round sustainable industry.

“All that carries absolutely zip weight with the Ontario government and the Environmental Review Tribunal … It is simply not allowable as a part of argument even though Premiere (Kathleen) Wynne says you can object,” Richards said.

“We are unorganized here in this region and can’t do that. It leaves us disadvantaged.”

Whether it be wind, hydro, solar, coal or nuclear, the consequences must be weighed, researched and followed. All energy sources have downsides, but many are terrified of nuclear, even though it has become safer, experts say.

“But they have to realize that without nuclear power backing up renewables in Ontario, there wouldn’t be sufficient power to meet consumer needs,” said Richards, who estimates almost 60% of the province’s power is produced by nuclear.

The planet does not have an infinite supply of rare metals to supply those commodities necessary for the production of solar panels. Eventually these metals will be gone because they aren’t renewable.

“The point I was trying to make is that there are actual, and potential, consequences to the environment no matter what present means of power generation are used as some resources on planet Earth are limited,” said Richards.

Educating consumers about energy conservation and financing research into power generation production which are not damaging to environment, humans and wildlife, is tantamount, she said.

“In my opinion, the Ontario government did not do its homework. In trying to correct an economic problem, it has in fact created a greater problem,’ Richards added.

Then there’s the issue of migratory creatures, such as insects, birds and bats. That is irreversible harm.

There is no migrant bird observatory between St. Joseph Island and Wawa, “or maybe Manitoulin Island, but there is evidence coming from Whitefish Point in Michigan,” said Richards.

The Whitefish Bird Observatory in Chippewa County, Mich., is a non-profit affiliate education and research facility of the Michigan Audubon Society, established in 1978.

Whitefish Point is a narrow peninsula that goes several kilometres into Lake Superior. Canada is about 27 kilometres away, but according to their website “the geography of this location makes it a natural funnel for migration.

Birds of all kinds migrate between their northern breeding grounds in Canada and their warmer wintering grounds to the south.

“It was considered out of scope and not acceptable to the tribunal,” said Richards. “Once you kill X number of birds per turbine, they’re dead and they’re gone forever,” she said, adding she believes is irreversible harm. You will never remove 500 tons of rebar and concrete per turbine and that is irreversible harm as far as I know, I don’t know how you would reverse that because even if nature in itself is destructive, we as humans do not have the right to damage the life of other creatures.”

Causing irreversible harm is unethical, she said. Soon, there will be an accumulated effect of 126 wind turbines between Prince 1 and 2, and another 11 at Goulais Wind Farm. Add another 26 at Bow Lake in Montreal River.

Richards said in her closing statement as a participant for the Environmental Review Tribunal hearing in December 2013, that a map published by consulting firm Stantec indicates proposed wind projects for Northland Lake, Heyden, Island, Ranger Lakes and Stokely Creek.

Should another development come to fruition, the Lucinda Project on the north side of Goulais Bay, it would “literally surround the residents with turbines.”

“You come to one of the most beautiful coastlines in the world and it has turbines along the coast and in the water,” Richards said.

“And if you think that’s a dead issue, think again.”

Having attended all open houses and information sessions, she said there was an overwhelming rejection of industrial wind in Algoma.

Each presenter and participant in the ERT hearing who appeared on behalf of appellant Doug Moseley, “emphasized helplessness, hopelessness, frustration and despair, associated with the building of IWT in the iconic wilderness of the Algoma District.”

Joanie and Gary McGuffin, well known adventure/photojournalists, work tirelessly to develop Algoma as a sustainable year-round ecotourism economy, argued turbines would seriously mar the landscape.

Gary has taken aerial photos of the developments “and it is visual reminder to the people that you may think not much is happening, until you see the infrastructure, roads being built.”

In the Environment Review Tribunal hearing, Karen Streich, an economist who has experience in economic development in First Nations and rural areas, said, “as long-time residents of Goulais River, both she and her husband feel their rights have been violated.”

She said the Ontario government is not heeding the plea of local people to determine their own economic destiny in a lifestyle in keeping with the rural north, and no real objective long-term assessment has been done locally.

For 32 years, Richards taught English at the former Bawating C&VS, a state-of-the-art facility closed and demolished several years ago to make way for Superior Heights C&VS.

She also worked as co-ordinator of secondary programs with Algoma District School Board.

“It was my responsibility to assist teachers to prepare their students for the Grade 10 reading and writing test,” Richards said, adding she realized that 70% of a student’s performance was not based on his or her ability to read and write but an ability to think.

“My point is that where you live can be an important factor in conditioning how you think,’ Richards said.

Many of her students came from the Heyden, Searchmont and Goulais areas.

“What I noticed over the years, and I was acutely aware that students who came from Bawating’s feeder schools, were sensitive to the features of the wilderness world they inhabited.”

They tended to be physically active, hardy, resourceful and practical.

It has been documented that proximity to IWTs can cause sleep disruption.

The issues raised in Moseley’s notice of appeal of the GWF, “are the potential health effects from exposure to infrasound, low-frequency noise, audible noise, visual impact and/or electromagnetic fields.”

“As an educator I have noted that any one, or a combination, of these factors may interfere with memory and concentration to the point where someone says, ‘I can’t hear myself think,’ ” Richards said.

Richards demonstrated the impact noise has on adolescent learners and questioned the effect of turbine noise and visual impact on “teenaged learners to concentrate, memorize and sleep.”

On April 17, 2014, ERT dismissed Moseley’s appeal of the approval of the Goulais Wind Farm. Richards said that everyone who put themselves forward as presenters, participants and expert witnesses throughout the appeal process, are not against change, but are rather looking at the fact that decisions have consequences.

Nothing is free, everything has a trade off, “and the imposition of IWTs is not a solution to the Ontario government’s perceived need to procure a greener energy and it is certainly not a solution which has its regional needs and agendas.” Richards said she believes the government’s need for green is not a solution to be imposed “on rural Ontario who’s needs and agendas have been ignored and trampled on by the Ontario government.”

Save Ontario’s Algoma Region or SOAR is a Wind Concerns Ontario community group member.

Canadian wind farm noise research supports Australian study findings

Cheriton School of Computer Science

In the News: [The Australian] Canadian research boosts Cooper’s case on turbines

NEWS RELEASE University of Waterloo  Cheriton School of Computer Science, Monday, March 9, 2015

Richard Mann, an Associate Professor in the David R. Cheriton School of Computer Science, recently had work featured in The Australian, an Australian newspaper which is recognized as the country’s leading national news brand.

Mann has positioned himself as a research expert thanks to his work on Measuring Wind Turbine Coherent Infrasound. The Australian recently interviewed Mann in regards to a controversial court case between acoustics expert Steven Cooper and Pacific Hydro, a renewable energy company headquartered in Melbourne, AU.

Read the news item online [pdf]: Canadian research boosts Cooper’s case on turbines

Hydro One billing problems: fixed, or not?

Ontario Ombudsman Andre Marin speaks at a news conference at Queens Park in Toronto on Tuesday, Feb. 4, 2014 to announce his latest investigation into complaints about billing practices by Hydro One. (Aaron Vincent Elkaim / THE CANADIAN PRESS)
Ontario Ombudsman Andre Marin speaks at a news conference at Queens Park in Toronto. (Aaron Vincent Elkaim / THE CANADIAN PRESS)

Andre Marin, Ontario’s Ombudsman, hosted a press conference March 11th on the investigation into Hydro One’s billing practices, and the monopoly’s aggressive tactics of threatening to cut power to their customers during the coldest winter ever recorded in Ontario!

The Ombudsman said this: “We’ve seen absurdly high bills and atrocious customer service. We’ve seen the same astounding errors over and over again – people charged $10,000, even $20,000 at a time, when what they really owe is closer to $100.”

Hydro One countered with a press release: “ ‘We have come a long way. In the past year we have restored service levels at our call centre and performance of our billing system to levels higher than before the transition to our new billing system two years ago,’ said Carm Marcello, President and CEO, Hydro One.”

The Ombudsman said complaints are still arriving at an average of a dozen a day, or more than 4,000 annually. Marin’s observations don’t dovetail with Hydro One’s CEO’s comments and their press release, which claims:

“At this time, Hydro One’s customer service operations and billing system are performing well. As of today, the Company has: Reduced the number of customers who have not received a bill for a prolonged period of time: less than 0.1%: improved from 5%; (475 from 53,495)Reduced the number of customers who have received only estimated bills for a prolonged period of time: 0.4% from 3%; (4,681 from 30,899).”

Wow!   The fact they had over 84,000 billing problems would indicate 7 to 8% of their customers have had to engage in negotiations, or suffer indignities including threats of having their power cut off.  One wonders how many simply bit the bullet and paid up?

This continuing bad news is something Bay Street investment bankers will shy away from so from the perspective of this writer (a former international banker), I would suggest to Premier Wynne, the time is not right to sell off any part of Hydro One … unless you are willing to have Ontario’s taxpayer at the ready to pay investors to take the problems away!

And why hasn’t Sandra Pupatello, appointed as Chair of the Hydro One Board by the Wynne Liberals a year ago, fulfilled her promised to “fix it”?

These are important issues for Energy Minister Chiarelli and Premier Wynne.

©Parker Gallant,

March 12, 2015

Update:  While Hydro One claims it doesn’t cut power during the winter months, the same cannot be said for municpally owned Westario Power with 23,000 ratepayers as noted in the Kincardine Record yesterday.


The views expressed are those of the author and do not necessarily represent Wind Concerns Ontario policy.


Wind farm noise affects health say Irish MDs

Leading doctors call on government to reduce wind turbine noise limits

The Irish Examiner, March 12, 2015

By Conall Ó Fátharta

Leading doctors have called on the Government to reduce the noise levels of wind turbines — which they claim are four times that recommended by World Health Organisation (WHO) guidelines.

The Irish Doctors’ Environmental Association also said the set-back distance of 500m is not enough, that it should be increased to at least 1,500m.

Visiting Research Professor at Queen’s University, Alun Evans and lead clinical consultant at Waterford Regional Hospital Prof Graham Roberts have both expressed concerns over the current noise levels and distance of turbines from homes.

Environment Minister Alan Kelly is currently reviewing the wind energy planning guidelines and the group is calling for both issues to be examined closely in the interest of public health.

The association has called for the introduction of a maximum noise level of 30 decibels as recommended by the WHO and for the set-back distance from inhabited houses to at least 1,500m from the current 500m.

Prof Evans said the construction of wind turbines in Ireland “is being sanctioned too close to human habitation”.

“Because of its impulsive, intrusive, and sometimes incessant nature, the noise generated by wind turbines is particularly likely to disturb sleep,” he said.

“The young and the elderly are particularly at risk. Children who are sleep-deprived are more likely to become obese, predisposing them to diabetes and heart disease in adulthood. As memory is reinforced during sleep, they also exhibit impaired learning.”

Prof Evans said adults who are sleep-deprived are at risk of a ranges of diseases, particularly “heart attacks, heart failure, and stroke, and to cognitive dysfunction and mental problems”.

Prof Evans, attached to the Centre for Public Health at Queen’s, said the Government should exercise a duty of care towards its citizens and exercise the ‘precautionary principle’ which is enshrined in the Lisbon Treaty.

“It can achieve this by raising turbine set-back to at least 1500m, in accordance with a growing international consensus,” said Prof Evans.

In a statement, the Department of the Environment said that in December 2013 it published draft revisions to the noise, set-back distance, and shadow-flicker aspects of the 2006 Wind Energy Development Guidelines.

These draft revisions proposed: 1. The setting of a more stringent day and night noise limit of 40 decibels for future wind energy developments; 2. A mandatory minimum setback of 500m between a wind turbine and the nearest dwelling for amenity considerations; 3. The complete elimination of shadow flicker between wind turbines and neighbouring dwellings.

A public consultation process was initiated on these proposed revisions to the guidelines, which ran until February 21, 2014.

“The department received submissions from 7,500 organisations and members of the public during this period. In this regard, account has to be taken of the extensive response to the public consultation in framing the final guidelines,” the department said in the statement.

“However, it is the department’s intention that the revisions to the 2006 Wind Energy Development Guidelines will be finalised in the near future and will address many of the issues raised in that bill.”

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